Because each Barnwood piece is custom-crafted at the time of purchase according to individual customer specifications, our fireplace mantels, corbels, floating, shelves, and ceiling box beams are non-refundable or returnable. We are not responsible for customer dissatisfaction in their choice of finish color, incorrect sizes, or incorrect ordering of notching. It is the sole responsibility of the customer to order their finishing color carefully and double check sizing and preferred installation method before placing their order. You can find installation guidelines here.
The Barnwood Collection (a subdivision of Valley City Supply) is not responsible for products damaged or deemed defective by faulty or incorrect installation. We always recommend you use the services of a professional contractor to install your mantel to ensure it is correctly and safely installed. You can find installation guidelines here.