Returns

Exchanges

Damaged or Defective Products

Because each Barnwood piece is custom-crafted at the time of purchase according to individual customer specifications, our fireplace mantels, corbels, floating shelves, and ceiling box beam covers are non-refundable and not returnable.  We are not responsible for customer dissatisfaction in their choice of finish color, incorrect sizes, or incorrect ordering of notching.  It is the sole responsibility of the customer to order their finishing color carefully and double check sizing and preferred installation method before placing their order.  You can find installation and mounting guidelines here.

The Barnwood Collection ( a division of Valley City Supply) is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier (UPS) to file a claim.

Please save all packaging materials and damaged goods before filing a claim.  If products are damaged or defective, you must contact us within five (5) days of receipt of your product(s) at 330-483-3400.  Damaged or defective products are evaluated on a case-by-case basis and may or may not require the return of the damaged product(s).

Photos are required for all damaged or defective products and may be sent to us by email at info@thebarnwoodcollections.com.

The Barnwood Collection is not responsible for products damaged or deemed defective by faulty or incorrect installation.  We always recommend you use the services of a professional contractor to install your mantel to ensure it is correctly and safely installed.  You can find installation and mounting guidelines here.

If the Barnwood product you receive is different than what you ordered, you must contact us within five (5) days of receipt to be eligible for an exchange.  All exchanges are subject to prior approval and must be accompanied by proper documentation to ensure an exchange for the product(s).  Our exchange policy gives you 15 days from the date of receipt to return and exchange the product(s).

If your purchase is eligible for an exchange, all products must be returned in the original purchased condition.  This means that the material must be in the same condition that it was received.  The Barnwood Collection product(s) must be in the original packaging and returned with any original labels, resealed, and a copy of the receipt included.